Tax Practitioner Priority Service (TPPS)

Tax practitioners can call 919-754-2500 (8:00 am until 5:00 pm EST, Monday through Friday) to speak with a North Carolina Department of Revenue (NCDOR) representative who can assist with technical and account-specific questions concerning Corporate Income and Franchise tax, Individual Income tax, Sales and Use tax, and Withholding tax.

Please ensure that if you are calling regarding a specific taxpayer’s account that you have a Power of Attorney, if required, on file with the Department prior to calling for assistance.

If you have questions concerning participation in the eFile program, problems transmitting eFiled tax returns or payments, or problems uploading EDI-formatted Sales and Use income tax returns using the NCDOR Online Filing and Payment system should call the E-File and Development Unit,1-877-308-9103 (8:00 am until 5:00 pm EST, Monday through Friday), and select main menu options 2, 1, and 2.