The NCDOR is committed to quality customer service. Contact us by phone, mail, or in person. 

Answers to most general tax questions may be found on our website.
  • We have tax information for individuals, businesses and tax professionals.
  • Check the status of your refund at Where's My Refund?
  • Call our U.S. toll-free or international tax assistance numbers if you haven’t found the answer to your question on our website. Recorded information on many of the frequently asked questions is available 24 hours a day, seven days a week. Live telephone assistance is available to answer your questions between the hours of 7:00 a.m. to 4:30 p.m. EST, Monday through Friday excluding holidays and the month of December. 
  • We also have service centers that you may visit for assistance.
  • Employee Verification Procedure:  As an additional measure, you may use the Employee Verification Procedure to verify the identity of any Department employee who contacts you. At your request, the Department employee will provide you with their NCDOR ID badge. Next, you may call the general information number (1-877-252-3052) and provide the NCDOR ID badge number. The call agent will verify the individual is a Department employee.
Individual Income Tax Refund Inquiry 1-877-252-4052 or Where's My Refund?
Forms 1-877-252-3052

General Information

  • Corporate & Franchise Tax
  • Individual Income Tax
  • Partnership and Fiduciary Tax
  • Privilege License
  • Sales and Use Tax
  • Withholding Tax
  • Making Tax Payments
 1-877-252-3052

Electronic Services

  • For assistance with Motor Fuels e-Services please contact the Excise Tax Division at 1-919-707-7500
 1-877-308-9103

Live telephone assistance is available to answer your questions between the hours of 8:00 a.m to 4:30 p.m EST, Monday through Friday excluding holidays for the following:

Excise Tax

  • Motor Carrier
  • Motor Fuels
  • Vapor Products
  • Alcoholic Beverages (or 1-919-733-3641 )
 1-877-308-9092

Other Taxes

  • Bankruptcy
  • Insurance Premium Tax
  • Unauthorized Substance
 1-877-308-9103
Tobacco Unit 1-919-754-2631
Tax Fraud Hotline 1-800-232-4939
Tax Assistance Number for International Callers 1-919-814-9701