Customer Service Numbers
The NCDOR is committed to quality customer service. Contact us by phone, mail, or in person.
Answers to most general tax questions may be found on our website.
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Check the status of your refund at Where's My Refund?
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Call our U.S. toll-free or international tax assistance numbers if you haven’t found the answer to your question on our website. Recorded information on many of the frequently asked questions is available 24 hours a day, seven days a week. Live telephone assistance is available to answer your questions between the hours of 7:00 a.m. to 5:30 p.m. EST, Monday through Friday excluding holidays and the month of December.
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We also have service centers that you may visit for assistance.
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Employee Verification Procedure: As an additional measure, you may use the Employee Verification Procedure to verify the identity of any Department employee who contacts you. At your request, the Department employee will provide you with their NCDOR ID badge. Next, you may call the general information number (1-877-252-3052) and provide the NCDOR ID badge number. The call agent will verify the individual is a Department employee.
| Individual Income Tax Refund Inquiry | 1-877-252-4052 or Where's My Refund? |
| Forms | 1-877-252-3052 |
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General Information
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1-877-252-3052 |
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Electronic Services
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1-877-308-9103 |
or Where's My Refund?Live telephone assistance is available to answer your questions between the hours of 8:00 a.m to 4:30 p.m EST, Monday through Friday excluding holidays for the following:
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Excise Tax
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1-877-308-9092 |
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Other Taxes
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1-877-308-9103 |
| Alcohol Unit | 1-919-733-3641 |
| Tobacco Unit | 1-919-754-2631 |
| Tax Fraud Hotline | 1-800-232-4939 |
| Tax Assistance Number for International Callers | 1-919-814-9701 |