Office of the Taxpayer Advocate The North Carolina Department of Revenue is committed to enforcing our State's tax laws in a fair, impartial and consistent manner. The Office of the Taxpayer Advocate was established at the executive level to help ensure the Department meets this goal. The mission of the Taxpayer Advocate’s Office is to instill confidence and integrity in the administration of North Carolina’s tax laws by ensuring taxpayers are afforded their rights as stated in the Taxpayer's Bill of Rights. When a problem arises between a taxpayer and the Department of Revenue that cannot be resolved through normal administrative channels, the Office of the Taxpayer Advocate will work with the appropriate division within the Department to seek resolution of the problem and ensure that it is handled in a professional manner. ObjectivesCriteria To submit an issue to the Office of the Taxpayer Advocate, you can complete the submission form, NC-TA, or leave a message on the Taxpayer Advocate voice mail. You can complete the NC-TA form and provide it to NCDOR electronically, by fax or U.S. Mail. The fastest and safest way to submit the form is to complete it online and submit it electronically. In addition, submitting your issue using the form will enable us to respond much more quickly. Submission Form Electronic VersionSubmission Form Web Fill-In Voice Mail: (919) 715-2080 If you have questions, you can contact the Office of the Taxpayer Advocate by U.S. Mail, fax or by leaving a message with your question(s) and contact information. Contact Information Please see if any of the channels below can resolve your problem before contacting the Office of the Taxpayer Advocate for assistance Need Tax forms? Need a Payment Plan? Did you receive a Non filer notice from the Department? - Contact the number on the notice. Victim of Identity Theft? Need assistance with Offer-in Compromise? Where’s My Refund?