Status of Mailing Delays

In May 2025, the North Carolina Department of Revenue experienced significant disruptions in its print and mail operations due to the unexpected closure of its contracted print vendor. This event caused delays in the mailing of paper refund checks and notices to taxpayers.

Impact

• Refund Checks: Taxpayers who requested paper refund checks experienced delays. Direct deposit refunds were not affected.
• Notices: The issuance of various taxpayer notices was also delayed.

Response and Resolution 

NCDOR promptly mobilized internal resources and has contracted with a new print and mail services vendor to resume normal operations.

Current Status

All impacted refund checks and notices have been mailed. NCDOR has resumed normal operations and continues to prioritize timely service delivery for all taxpayers. Taxpayers can check the status of their refund using the Where’s My Refund application.