The North Carolina Department of Revenue (NCDOR) published a press release on May 15 advising taxpayers of delays mailing refund checks and notices due to issues with the print and mail vendor.
Here are updates on this situation:
Taxpayers who filed electronically and requested a direct deposit refund are not impacted by this printing issue.
On Wednesday, May 21, the NCDOR began mailing paper refund checks that were printed but not yet processed by the vendor. As of last Friday, May 23, we have mailed approximately 100,000 refund checks that were impacted by the interruption in print and mail services.
The NCDOR is continuing to review and develop plans for notices that were not printed or mailed.
A webpage has been created to provide the most current updates along with frequently asked questions: https://www.ncdor.gov/status-mailing-delays.
The NCDOR is committed to serving our customers in the most efficient manner possible. We will continue to provide updates on the website as soon as we have additional information. Taxpayers who have any other questions about their accounts may contact Customer Service at 1-877-252-3052.
The NCDOR funds public services benefiting the people of North Carolina. The NCDOR administers the tax laws and collects the taxes due in an impartial, consistent, secure, and efficient manner.