The Refund Process

Where's My Refund

Where's My Refund

Due to enhanced identity theft protection measures, some refunds may take longer than normal, which is 6 weeks for electronically filed returns and 12 weeks for paper returns.

Where's my refund


Use the Where’s My Refund application for an up-to-date report on the status of your refund. The information shown in the application is the same information our phone representatives have.

For refunds taking longer to process due to missing or incorrect information, identity verification or other reasons, phone representatives are unable to provide additional information until at least 60 days after filing your return.

Note: You cannot check the status of extra credit grant awards using the Where’s My Refund application.  You can find additional information about the Extra Credit Grant Program here.


Understanding the Refund Process

Understanding the Refund Process

Common errors that may cause delays

  • We found a math error in your return or have to make another adjustment. If our adjustment causes a change to your refund amount, you will receive a notice.
  • You used more than one form type to complete your return. The form type is identified in the top left corner of your return. We will return your State tax return for you to complete using the correct form type before we can process your return. View example of form types.
  • Your return was missing information or incomplete. Sometimes returns are missing information such as signatures, ID numbers, bank account information, W-2s, or 1099s. We will contact you to request this information so we can process your return.

Fraud Protection 

To protect your refund, we use numerous data sources and capabilities to detect fraud. Additional processing times prevent identity theft. We may contact you for more information before issuing your refund; our enhanced identity theft security measures require additional customer verification for your protection. You can use the employee verficiation procedure to verify the identity of any Department employee who contacts you. 

If you believe your refund was lost, stolen, or destroyed, use these resources: 

Refund different than you expected?

We may have made an adjustment to your return that caused a change in your refund. You should receive a Notice of Adjustment explaining our change and your new refund amount. Review our Received a Notice page for more information about this notice.

Still have questions?

Read our FAQs.