Frequently Asked Questions about IFTA/Intrastate eFile
FAQs
Contact the Excise Tax Division and request to have your access code reset. Remember to use capital letters when you are typing the access code in the First Time User screen.
The phone number for the Raleigh office is (919) 707-7500 or toll-free 1-877-308-9092. The fax number is (919) 733-8654.
Yes. Effective October 1, 2012, all IFTA returns are required to be filed electronically.
Yes. You may enter a generic email address by typing your first name, last name, and domain. For example: john.smith@email.com. Please be aware that if you make a payment online, you will not receive an email confirmation from the system if you use a generic email address.
No. We do not have access to your password. We will assign you a temporary password. You will then be able to login and change the temporary password to a permanent password. When the system asks for your old password, use the temporary password you were given and choose a permanent password that has at least 8 characters, including one number. You cannot use the same password previously used. You will also need to enter a new passphrase.
If your business is a corporation, you need to file using your Federal Identification Number. You will need to set up a new account using your new NCDOR ID and a new access code. If you do not have the new access code, please contact us.
You will not be able to order next year's license and decals until the renewal period has begun, around September 1st of each year.
Yes, there is a faster approach
- In the column showing the list of jurisdictions, use the scroll bar to locate the jurisdiction.
- Hold down the control key on your keyboard and click on the jurisdiction using your mouse.
- Go to the next jurisdiction and do the same until all the jurisdictions in which you have traveled are highlighted.
- Click the double arrows located between the two columns.
- The jurisdictions that were chosen will be moved to the right column and highlighted on the map.
The system will automatically calculate the surcharge for the applicable jurisdictions (states and provinces). In the 10th column of the Operation and Tax Summary, you will be able to see the surcharge tax due.
No. You must file a paper return with the correction. So that we know a correction has been made, please fill in the circle labeled "AMENDED" on the front of the return.
You must file a paper return with the correction. Please fill in the circle labeled "AMENDED" on the front of the return, so we know a correction has been made.
If you filed your returns online, they are available under Inquire Tax Returns or Credentials on the Main Menu. If you filed paper copies, please contact the Excise Tax Division and we will provide the information you need. For audit purposes, you should keep copies of all filed returns for 4 years.
Contact the Excise Tax Division so we can reset your account with a temporary password. This will allow you to update to a permanent password. You can then change the email address under "Update my information". This section also provides capability for you to remove a person's information.
If you are adding or deleting a Reporting Service or Third Party, go to "User Management" and add, remove, or reinstate authorized users on your account.
Note: You can use your email account on only one account.
No. You must conduct 2 separate transactions. Order your first tax type, then go back to the Order Credential screen and order your other credentials.