Payment FAQs
Is there a fee?
There is a convenience fee for the use of this service. The fee is calculated as $2.00 for every $100.00 increment of your tax payment.
How will I know the Department has received my payment?
You will receive an email from the Department within two business days from submission of your payment information. The email will contain the same confirmation number that is displayed on the confirmation page that you print for your records. This email will also contain a Document Locator Number. You should retain the email for your records and you should provide these numbers if you contact the Department for assistance with your payment.
When will my payment be effective?
Your payment will be effective on the date you select it to be drafted from your bank account. This draft date or settlement date must be a valid banking date that does not include weekends or bank holidays. If you are submitting a payment on the due date, the draft date will show the next available date, but your payment will be considered timely. Payments received beyond the due date are subject to penalty and interest. When completing the bank draft payment screen, you will be provided with the earliest possible settlement date. This date is figured on a 5:00 pm EST cut off. In other words, if you submit your bank draft payment after 5:00 pm EST, the earliest date your payment would settle would be two business days in the future. All transactions submitted prior to 5:00 pm EST will be effective the following banking day.
How far in advance can I provide you with my payment information?
Estimated payments can be scheduled up to 365 days in advance. For other payments, you can request that your payment information be “warehoused” for up to 60 days. This means you can prepare your online payment early but have your bank account drafted at a later date. The online payment will be received by the NC Department of Revenue once your payment is drafted from your account.
What if I make an overpayment of my tax liability using my credit/debit card?
If the Department determines an overpayment has been made, a refund check will be mailed to you. The convenience fee will not be refunded.
What happens if my bank does not process the bank draft?
In the event the financial institution is unable to process the transaction, you will be responsible for the tax payment and for the applicable penalties and interest. Most financial institutions notify their customers of returned payments.
Will I be penalized if my payment is returned?
If the electronic payment is returned for insufficient funds or unable to locate account, you will be subject to a “Penalty for Bad Electronic Funds Transfer” equal to 10% of the amount of the tax payment ranging from a minimum of $1.00 to a maximum of $1,000.00.
Use may use electronic funds transfer (EFT) to make ACH credit or ACH debit batch payments for certain tax types. Visit our EFT page for more information.
Who can I contact for assistance concerning my electronic payment?
For additional assistance, contact the Customer Service Team, Monday through Friday between the hours of 8:00 am and 5:00 pm EST at 1-877-308-9103, Option 1.