Help Wanted: Contact Center Agents

The NC Department of Revenue is recruiting for Contact Center Agents. These are entry-level positions with important responsibilities and the opportunity for career growth and development.

We have positions available in Raleigh, Greensboro, and Rocky Mount. Contact Center Agents take calls from taxpayers to answer questions, encourage compliance with our state’s tax laws, and promote the agency’s electronic filing and other self-service options.

•    Exceptional customer service skills are a must
•    Call center experience preferred, but not necessary
•    No tax experience necessary!
•    Starting salaries: $36,382 - $46,200

Specific Requirements

•    High School or General Educational Development (GED) diploma 
•    Two years of related administrative experience, or equivalent combination of education and experience

A Great Place To Work

•    Competitive salaries
•    Excellent benefits package, including health insurance
•    Paid vacation, holidays, sick leave and community service leave
•    Comprehensive training program
•    Career growth opportunities
•    Real work-life balance

How To Apply

Apply by sending your resume and the office location you are interested in:

Email (preference): Cassandra.Caldwell@ncdor.gov 
Fax: 919-715-4379  Attn: Cassandra Caldwell
Mail: NC Department of Revenue
c/o Cassandra Caldwell – Human Resources
PO Box 2233
501 N. Wilmington Street
Raleigh, NC 27602-2233