NC Department of Revenue Service Centers Closed to Public Taxpayers Encouraged to Use Online and Phone Assistance


Note: Service Centers will remain closed through April 30, 2020 (updated 3/31/2020)

North Carolina Secretary of Revenue Ronald G. Penny announced today that all North Carolina Department of Revenue (NCDOR) service centers in the state would be closed to the public through at least April 1, 2020, in light of Governor Cooper’s State of Emergency related to COVID-19

“The safety of our employees and the people of our state are our top concern,” Penny said. “Most services for taxpayers can be handled through our website and by phone. Our agents are available to assist taxpayers with their questions remotely during this unprecedented time. We will work with taxpayers to consider penalty waivers on a case-by-case basis.”

Taxpayers are encouraged to file their taxes online. Most taxpayers can file online for free at:

NCDOR online services:

NCDOR phone numbers:

General information: 1-877-252-3052; Individual income tax refund inquiries: 1-877-252-4052

Review Frequently Asked Questions for taxpayers.

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